Apple Support on YouTube
Check out our official YouTube channel to get the most out of the latest features, devices, and services.
Get Support
Give us a few details and we’ll offer the best solution. Connect by phone, chat, email, and more.
Apple Support app
Get help for all of your Apple products in one place, or connect with an expert.
My Support
Get warranty information, check your coverage status, or look up an existing repair.
AppleCare+
Get unlimited repairs for accidental damage protection, 24/7 priority access to Apple experts, and more.
Designing for longevity
At Apple, we are always working to create the best experience for our customers, which is why we design products that last. Designing for longevity is a company-wide effort, informing our earliest decisions long before the first prototype is built and guided by historical customer-use data and predictions on future usage. It requires striking a balance between durability and repairability while not compromising on safety, security, and privacy.
Learn more about Apple's approach to designing for longevity, which includes access to safe and reliable repairs. View (PDF)
Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
Be aware of gift card scams
Be aware of scams involving Apple Gift Cards, App Store & iTunes Gift Cards, and Apple Store Gift Cards.
